Cancellation Policy

Commitment is important to both of us. If you find you need to change your appointment, please give as much notice as possible. You are requested to give a minimum of 48 hours notice, preferably by telephone, as emails may not always be picked up in time. It is your responsibility to ensure that your notice of cancellation is received in adequate time. You will receive confirmation on receipt of your message and you will be offered the option to reschedule or cancel your appointment with no further cost.

Terms and Conditions

Terms and conditions apply to all appointments, whether in-person or online, and are the terms you agree to when you make a booking.

Cancellations (over 48hrs notice): you will be refunded in full minus any third party merchant fees incurred.

Rescheduling (over 48hrs notice): you will be offered the option to reschedule an appointment within two months of your original, depending on appointment availability.

Late cancellations (less than 48hrs notice) and missed appointments: you will be charged in full. Pre-payments are non-transferable and non-refundable. Please be advised that no exceptions are made to missed appointments or late cancellations.

Pre-paid appointments must ideally be used within two months of purchase. After this time an administration charge of £25 will apply before any refund is offered. Any such appointments which still have not been scheduled or attended within three months of the date of purchase will no longer be valid, and refunds will not apply.

Late arrivals: If you arrive late for an appointment, please be aware that your appointment will be shorter and will finish at the pre-arranged time.

Please also read the disclaimer.

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